Is placing an order using my credit card safe and confidential? YES! Safe and Confidential using SSL!
During a Secure SSL session, data passed back and forth between
your computer and our server is secured by using public key cryptography.
Your computer exchanges key information with CKBProducts computers
to create a private conversation that only your computer and our
system can understand. All credit card transactions have added
security because they are broken into two (2) parts, scrambled,
then sent through 2 different secure databases.
How much is shipping and by what method is merchandise shipped?
Shipping is based on both destination and total package weight so
it is nearly impossible to calculate exact shipping before knowing
what you would like to order and where it is being shipped. To see
shipping charges you may add merchandise to your shopping cart from
our website, type in an address (your own will work) and see the
charges. You will not need to submit your order to view the shipping
charges of various carriers.
What methods of Payment do you accept? All transactions are conducted in US funds.
Cash - (Please send certified mail)
Credit Card - (Visa / MasterCard / Discover)
PayPal - (Send funds to email address PayPal@ckbproducts.com)
Wire Transfer ($15.00 Service Charge)
Money Order - (Please make payable to CKBProducts)
Cashier's Check - (Please make payable to CKBProducts)
Certified Check - (Please make payable to CKBProducts)
Personal & Business Check* - (Please make payable to CKBProducts)
*There is an 10 day clearing period placed on all
checks over $10.00. All returned checks are subject to
a $28.00 processing fee as allowed by law.
I am a reseller and dropshipper, how will I know how if a product
is available?
You may access our current inventory of all products by downloading
a stock report. We update this file daily and you may download at
any time.
Also, each product that is out of stock will have "This product
will be in stock on (and a date)" within the item description
if it is not currently available.
Does CKBProducts.com accept international orders? Yes, Unfortunately we no longer accept international orders
via Credit Card. We do accept credit card orders from the
USA and Canada. All international orders shipped outside the
US and Canada must be paid in full via International Money Order,
Wire Transfer or through PayPal.com before the goods can be mailed.
All PayPal paid orders must be paid from an account that is either
verified or older than 1 year.
Please be aware that orders mailed outside the USA
may require duties and customs clearing fees not associated with
the purchase price or shipping charges. These additional funds
depend on your countries duties/customs laws and regulations.
The receiver of the goods will be responsible for paying any such
fees.
Do I have to be a business to order?
No, We sell our wholesale products to business, individuals, distributors
and other wholesalers. No Tax ID or business license is required
to make purchases.
Is there a minimum order?
No, you may order as little or as much as you like both in quantity
and dollar amount. Shipping is high on small dollar orders
but hey, the post office and UPS make those rules.
Is there a membership fee? Do I need to sign up for anything? There are absolutely no fees. You will need to sign up
for a FREE account before you may place an order. You may
start ordering as soon as you like. We work on a "Per
Order" basis. Basically you order from CKBProducts and
make payment at the time of each order.
How do I order from your catalog?
We accept catalog orders via email (sales@ckbproducts.com)
and via Fax (817) 887-1921. We will email you the totals within
12 hours. We also accept orders from our order form, this
is the one that is mailed with the catalog. Because we have more
than 99% of our products cataloged on our website you will most
likely not need to place orders directly from the catalog.
Do you send invoices to my customers?
No, we do not. When we dropship an order for you we will send
nothing that has our name or information on it. We only send
invoices with orders that are mailed directly to you. Your
customer WILL ALWAYS remain your customer.
How can I obtain warranty information without purchasing that item?
If you need warranty information on a particular product please
email information@ckbproducts.com.
Because we deal with many different suppliers and manufactures we
cannot supply the information ourselves but we will put you in contact
with someone who can.
Do I still get the quantity discount if my order
is going to different address? No. If you want 25 (for example) of an item and want them
shipped to different addresses you would have to place each order
individually. This means each order is counted separately
therefore you may not receive the discounted price nor be able to
combine the totals for lower shipping. Remember, each new
address is a different order.
I am a reseller, do I have to sell your merchandise
for the retail cost? Absolutely not, we give you the freedom to charge as little
or as much as you like for our products. We suggest you be
fair to both your customers and yourself. Add a fair markup
but try not to charge to much. It is better to sell 100 items
with a $5.00 markup than 0 items with a $10.00 markup.
Are any of your products defective or irregulars? Absolutely not, our prices are low because we order in large
quantities and not because we sell defective merchandise.
Every item we sell is new and comes with a manufacturers warranty
against defects.
Will I be charged sales tax on my purchase? We will only charge you sales tax if the order you place is
being shipped in the state of Texas. All orders outside of
the state of Texas will not be charged sales tax. Texas sales
tax is 8%. If you are a resident of Texas and have a resale
certificate you will not need to pay taxes on your purchases.
How long does shipping take? We usually ship orders within 1 business day. UPS Ground
is the most common method of shipping and is also usually the cheapest
on orders over $25.00. Transit times can range from 1-5 business
days depending on your location. All orders are shipped from
our warehouse in Texas
We offer many different types of shipping. Choosing
a faster shipping method will cut shipping time but it may still
take up to 2 business days for us to mail the package. Choosing
a faster shipping method is just what it means, faster shipping
by the freight carrier, not faster processing in our warehouse.
We will be offering rush warehouse processing in the future.
Do you have a showroom? CKBProducts.com does not have a showroom. In order to
keep overhead low and merchandise costs even lower we have only
an internet business with no showroom. We do have a warehouse
for shipping and conducting business but due to insurance reasons
we are not allowed to have customers in our warehouse.
