
Is placing an order using my credit
card safe and confidential?
How much is shipping and by what method is
merchandise shipped?
What methods of Payment do you accept?
Are any of
your products defective or irregulars?
What are the requirements to take
advantage of your $5.00 or free shipping?
Does CKBProducts.com accept
international orders?
Do I have to be a business to order?
Is there a minimum order?
Is there a membership fee? Do I
need to sign up for anything?
How do I order from your catalog?
Do you send invoices to my customers?
How can I obtain warranty information
without purchasing an item?
I want to resell your products, will
you always have the items I am selling available?
Do I still get the quantity discount if my order is going to different address?
I am a reseller, do I have to sell your merchandise for the retail cost?
Will I be charged sales tax on my purchase?
Is placing an order using my credit
card safe and confidential?
YES! Safe and Confidential using SSL!
During a Secure SSL session, data passed back and forth
between your computer and our server is secured by using public key
cryptography. Your computer exchanges key information with CKBProducts computers
to create a private conversation that only your computer and our system can
understand. All credit card transactions have added security because they
are broken into two (2) parts, scrambled, then sent through 2 different secure
databases.
How much is shipping and by what method is
merchandise shipped?
Shipping is based on both destination and total package weight so it is nearly
impossible to calculate exact shipping before knowing what you would like to
order and where it is being shipped. A formula we use to fairly accurately
estimate shipping is: A $3.50 base rate as well as 15% of the order subtotal
for UPS Ground shipping on orders with a total purchase between $1.00 - $40.00. Example: You order a jacket
totaling $26.99. Take
15% of the $26.99. This is $4.04. Then add $3.50. So the
shipping on the leather jacket would be $7.54.
On orders totaling $41.00 - $70.00 it will usually work out to be a $3.25 base rate as well as 12% of the order subtotal for UPS Ground shipping. Example: You order two jackets totaling $53.98. Take 12% of the $53.98. This is $6.48. Then add $3.25. So the shipping on the two jackets would be $9.73.
On orders totaling $71.00 - $149.99 it will usually work out to be a $3.25 base rate as well as 10% of the order subtotal for UPS Ground shipping. Example: You order three jackets totaling $80.97. Take 10% of the $80.97. This is $8.10. Then add $3.25. So the shipping on the three jackets would be $11.35.
You may also add merchandise to your shopping cart from our website to see the shipping charges. You will not need to submit your order to view the shipping charges.
ALL ORDERS OVER $150.00 ARE ONLY $5.00 TO SHIP!
ALL ORDERS OVER $250.00 ARE FREE TO SHIP!
What methods of Payment do you accept?
All transactions are conducted in US funds.
Cash - (Please send certified mail)
Credit Card - (Visa / MasterCard / American Express)
PayPal - (Send funds to email address PayPal@ckbproducts.com)
Wire Transfer ($15.00 Service Charge)
Money Order - (Please make payable to CKBProducts)
Cashier's Check - (Please make payable to CKBProducts)
Certified Check - (Please make payable to CKBProducts)
Personal & Business Check* - (Please make payable to CKBProducts)
*There is an 10 day clearing period placed on all checks over $10.00. All returned checks are subject to a $28.00 processing fee as allowed by law.
What are the requirements to take
advantage of your $5.00 and free shipping?
All orders over $150.00 will be only $5.00 to
ship if the order is in the continental US and as long as the address is NOT a
PO. Box. Every order must to be over $150.00, close does not count.
Also, the order has to be going to 1 address. You cannot order $150.00
worth of merchandise and ask us to mail to three different address...each
address is a different order and each address must meet the $150.00 requirement
to be eligible for the special.
Any order over $250.00, no matter what you order, is absolutely free to mail by UPS ground if the order is in the continental US and as long as the address is NOT a PO. Box. You must have the merchandise mailed to a business or home address.
Does CKBProducts.com accept
international orders?
Yes, Unfortunately we no longer accept international orders via Credit
Card. We do accept credit card orders from the USA and Canada. All international orders
shipped outside the US and Canada must be paid in full via International
Money Order, Wire Transfer or through PayPal.com before the goods can be mailed.
All PayPal paid orders must be paid from an account that is either verified or
older than 1 year.
Please be aware that orders mailed outside the USA may require duties and customs clearing fees not associated with the purchase price or shipping charges. These additional funds depend on your countries duties/customs laws and regulations. The receiver of the goods will be responsible for paying any such fees.
Do I have to be a business to order?
No, We sell our wholesale products to business, individuals, distributors and
other wholesalers. No Tax ID or business license is required to make purchases.
Is there a minimum order?
No, you may order as little or as much as you like both in quantity and
dollar amount. Shipping is high on small dollar orders but hey, the post
office and UPS make those rules.
Is there a membership fee? Do I
need to sign up for anything?
There are absolutely no fees. You do not need to sign up or
apply for membership. You may start ordering as soon as you like. We
work on a "Per Order" basis. Basically you order from
CKBProducts and make payment at the time of each order.
How do I order from your catalog?
We accept catalog orders via email (sales@ckbproducts.com)
and via Fax (817) 887-1921. We will email you the totals within 12 hours.
We also accept orders from our order form, this is the one that is mailed with
the catalog.
Do You Send Invoices to my Customers?
No, we do not. When we dropship an order for you we will send
nothing that has our name or information on it. We only send invoices with
orders that are mailed directly to you. Your customer WILL ALWAYS remain
your customer.
How can I obtain warranty information
without purchasing that item?
If you need warranty information on a particular product please email information@ckbproducts.com.
Because we deal with many different suppliers and manufactures we cannot supply
the information ourselves but we will put you in contact with someone who can.
I want to resell your products, will
you always have the items I am selling available?
Roughly 99% of the products we carry are here to stay, we rarely sell
closeout merchandise so a steady supply is regular. We will sometimes be
out of stock of certain items and do occasionally discontinue products but these
are rare occurrences, a steady supply is vital to the lively hood of both our
resellers as well as for us. We do maintain a out-of-stock
list that is updated daily for your convenience. If you have any doubts about a product
please feel free to email us with your questions.
Do I still get the
quantity discount if my order is going to different address?
No. If you want 25 (for example) of an item and want them
shipped to different addresses you would have to place each order individually.
This means each order is counted separately therefore you may not receive the
discounted price nor be able to combine the totals for lower shipping.
Remember, each new address is a different order.
I am a reseller, do I have to sell your
merchandise for the retail cost?
Absolutely not, we give you the freedom to charge as little or as
much as you like for our products. We suggest you be fair to both your
customers and yourself. Add a fair markup but try not to charge to
much. It is better to sell 100 items with a $5.00 markup than 0 items with
a $10.00 markup.
Are any of your products defective or
irregulars?
Absolutely not, our prices are low because we order in large
quantities and not because we sell defective merchandise. Every item we
sell is new and comes with a manufacturers warranty against defects.
Will I be charged sales tax on my
purchase?
We will only charge you sales tax if the order you place is being
shipped in the state of Texas. All orders outside of the state of Texas will not be charged sales tax.
Texas sales tax is 8%. If you are a resident of Texas and have a resale
certificate you will not need to pay taxes on your purchases.
How Long Does Shipping Take?
We usually ship orders within 2 business days. UPS Ground is
the most common method of shipping and is also usually the cheapest on orders
over $25.00. Transit times can range from 1-5 business days depending on
your location. All orders are shipped from our warehouse in Texas
We offer many different types of shipping. Choosing a faster shipping method will cut shipping time but it may still take up to 2 business days for us to mail the package. Choosing a faster shipping method is just what it means, faster shipping by the freight carrier, not faster processing in our warehouse. We will be offering rush warehouse processing in the future.
Do you have a showroom?
CKBProducts.com does not have a showroom. In order to keep
overhead low and merchandise costs even lower we have only an internet business
with no showroom. We do have a warehouse for shipping and conducting
business but due to insurance reasons we are not allowed to have customers in
our warehouse.
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